Sesame Street

EMAIL • Community • Nonprofit, Subscription

Subscription Emails
on the Go

When Sesame Workshop launched a new mobile application version of their current video on-demand program, Sesame Street Go, Hagopian Ink was their strategic marketing partner. We created an email communications program to interact with new and existing subscribers of Sesame Go.

Challenge

Sesame Workshop established its brand identity in 1969, with distinct standards regarding look and feel that its loyal audience recognizes instantly. We needed to create a seamless experience for users exploring the online Sesame Street Go content, the mobile application, and the email creative.

Solution

Starting with a comprehensive strategy phase, we created distinctive user flows for both trial and subscriber messages. Using bold typography, playful colors, and furry characters, we created two sets of responsive email templates designed to entice recipients to sign up for new subscriptions, and to encourage subscribers to use the app more frequently. The first was more transactional and included the welcome message, password reset, subscriber status, and auto-responders. The second was a bi-weekly newsletter format to activate their current subscriber base and to engage and encourage continual app usage and learning for the child.

Result

Increasing engagement

To improve unique opens and click-throughs, we refined audience segmentation and timing, and aligned copy and subject lines to more effectively stimulate recipients to take immediate action. After launching using our mobile email templates, Sesame Street Go saw a steady increase each month in the number of unique click-throughs and unique opens, with their newsletters beating statistical averages when compared with competitors in similar categories.

Subscription emails

A strategic approach

We created a series of emails that scale responsively for desktop, tablet and mobile. The messages remind parents that they made a great choice by investing in the education of their child. Calls to action prompt use of their mobile app by promoting key features.

Transactional Emails

Creative transactional messages

Transactional emails showcase the Sesame Street muppets with creative copy to capture attention, elicit an emotional response and prompt clicks. From password reminders from Ernie to email cancellations from Big Bird – messages always stayed true to the brand with playful and positive feelings.